1. Firearms and Ammunition
Firearms: All sales of firearms are final. Once a firearm has been transferred to you by a Federal Firearms License (FFL) holder, it cannot be returned or refunded.
Ammunition: All sales of ammunition are final and non-refundable. Please ensure you are purchasing the correct caliber and type of ammunition for your needs before placing your order.
2. Non-Firearm Products
Defective or Damaged Items: If a non-firearm item arrives defective or damaged, you may be eligible for a refund. Please contact us within 7 days of receiving the item to report the issue and initiate a refund request.
Requirements for Refund:
Proof of purchase (e.g., receipt or order confirmation).
Clear evidence of the defect or damage (e.g., photos).
Refunds for defective items will be issued once the item has been returned and verified.
3. Refund Process
To request a refund for eligible items, follow these steps:
Contact Us: Reach out to our customer support team at etpawn@yahoo.com or 936-639-3322 within 7 days of receiving your order.
Provide Details: Include your order number, a description of the issue, and any supporting evidence (e.g., photos).
Return Instructions: If applicable, we will provide instructions for returning the defective or damaged item.
Refund Timeline: Refunds are typically processed within 5–10 business days after the item is received and inspected.
4. Conditions for Refunds
Original Packaging: The item must be returned in its original packaging (if applicable).
Non-Refundable Items: In addition to firearms and ammunition, certain custom or special-order items may also be non-refundable.
5. Contact Information
If you have any questions about our refund policy or need assistance, please contact us:
Email: etpawn@yahoo.com
Phone: 936-639-3322